Welcome to Zezy Jewelry. We want you to love every piece you receive from us. Please read our Refund & Returns Policy carefully before making a purchase.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Earrings
- Customized or personalized jewelry
- Final sale items
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will gladly work with you to resolve the issue as quickly as possible.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
We recommend using a trackable shipping service.
Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized/custom jewelry
- Gift cards
- Sale or clearance items
- Worn or damaged items caused by misuse
Contact Us
If you have any questions regarding your return or refund, please get in touch with us:
Zezy Jewelry
Email: info@zezyjewelry.com
Thank you for supporting Zezy Jewelry.